Contact Our Editorial and Compliance Desk
Have questions about an offshore casino review, noticed an outdated bonus term, or wish to submit an unresolved operator dispute? Our team is available to assist.
Communication Channels
We welcome constructive feedback, factual corrections from operators, and firsthand reports from UK players. Please direct your enquiry to the appropriate department below to ensure prompt processing:
For inquiries regarding scoring criteria, data corrections, or reporting changed bonus terms and wagering requirements:
Email: [email protected]
If an offshore operator recommended on this platform has engaged in delayed withdrawals, altered terms retroactively, or failed customer support response:
Email: [email protected]
For licensed gaming operators, software studios, or technical partners seeking platform integration audits:
Email: [email protected]
Submitting Player Dispute Evidence
While we are an independent publisher and cannot act as a binding legal ombudsman, we track operator behavioral patterns and will downgrade or blacklist offending casinos when justified. When contacting us regarding an operator dispute, please include:
- The exact operator brand and URL where you registered.
- Date of the incident, deposit amounts, and withdrawal request timeline.
- Screenshots of communications with the casino support desk.
- Specific terms cited by the operator if funds were withheld.
Note: We respect user privacy. Any documentation submitted is held strictly confidential and used solely for journalistic verification and review accuracy.
Office Hours & Response Expectations
Our research and compliance staff review messages Monday through Friday between 09:00 and 17:30 GMT. We endeavor to respond to all legitimate consumer and editorial inquiries within 48 hours. Inquiries containing abusive language, unsolicited link-exchange spam, or requests for direct gambling loans will be discarded without response.
Frequently Asked Questions
We cannot legally force an offshore casino to release funds since we are an independent publisher rather than a court or statutory regulator. However, our team frequently contacts operator affiliate directors to seek clarification for legitimate player grievances.
Send an email to our editorial desk with the subject “Bonus Term Update” and include a direct link to the casino offer. Our audit team checks reported discrepancies within 24 hours.
No. We do not provide telephone counseling. If you or someone you know is struggling with gambling addiction, please immediately contact the National Gambling Helpline (GamCare) at 0808 8020 133 or visit BeGambleAware.org for free, confidential 24/7 support.